A significant problem exists within the call center industry.
Today a contact center client will use several partners throughout the world. These partners utilize different or even multiple technology platforms. This creates a situation where clients receive inconsistent reporting from contact center to contact center creating problems for the client. Additionally, it places small and mid-sized contact centers at a competitive disadvantage. Technology is costly and is not a core competency, while their larger competitors can afford a dedicated technology infrastructure and team to eliminate many of these problems.
Client or contact center, find out how YVirtual can put these issues behind you.